If you guys have heard back or have any more information let me know, I'm trying to see if any other version of the software exists. I'm really confused how you can sell a product with the software as the main selling point but have that be the biggest fault of the product. ini information to see if I could get the software working. The other interesting bit of information is this software was built around Hardware monitor, but I was unable to edit any. I am starting to think my HUB is bad, and have requested a new one for testing, this is possible but unlikely as the Fans are powered up and spin and work, it's just the software not communicating with the hub.
Save yourself the trouble though I formatted my system and tried regular Windows 10 to test the Riing Plus, and this still gives the same #results of unresponsive software. This is missing from the Riing Plus software suite! I also noticed to shed some light this would work on regular Windows 10 with the old software in Windows 8 Compatability, but when I upgraded to Windows 10 Anniversary update the software broke altogether.
Here is the interesting part, The old Riing premium fans had a system file called HID, and if you ran this in Windows 8 Compatability settings allowed the software to work until la reboot. I too have the Riing plus fan in my system now with 0 RPM and no controller showing and 0 RPM! I have tried several different system types as well. People keep thinking the USB 2.0 header is and when they run into this problem but its simply not true. I know a few things here that are interesting and may shed some light and may lead to a fix but it's not the entire picture of the problem. I would be # off to spend 100 dollars on these fans with no software functionality.
I have the luxury that I didn't have to buy these fans and I am testing them. I'll take it a step further for you guys so you don't waste your time like I have. I am having the same exact issue, and can't even change any RGB colors or see any RPM info.
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